Privacy Policy

1. Information We Collect

We may collect personal information that you voluntarily provide, including:

• Your name;
• Phone number;
• Email address;
• Home, billing, or service address;
• Details about the work or service you are requesting;
• Preferred appointment dates and times;
• Photos, videos, measurements, or descriptions of your property or project;
• Messages, emails, form submissions, and other communications;
• Quote, invoice, payment, warranty, and service information; and
• Any other information you choose to provide.

When you visit our website, we may also automatically collect limited technical information such as your IP address, browser type, device type, pages visited, and website activity through cookies, analytics tools, or similar technologies.

We only collect information that is reasonably necessary to respond to customers, provide quotes, perform services, operate our business, or meet legal requirements.

2. How We Collect Information

We may collect information when you:

• Submit a quote or contact form;
• Call, text, or email us;
• Leave a voicemail or missed call;
• Schedule an appointment;
• Request or accept a quote;
• Hire us to complete work;
• Send photos or details about a project;
• Make a payment;
• Provide feedback or a review; or
• Communicate with us before, during, or after a service.

Information may also be collected through our website, customer-management system, scheduling software, telephone system, email provider, payment processor, or other service providers used to operate our business.

3. How We Use Your Information

CMB Handyman Services may use personal information to:

• Respond to quote requests and customer questions;
• Return calls and respond to missed calls;
• Send automatic confirmation or follow-up messages;
• Schedule and confirm appointments;
• Send appointment reminders;
• Prepare estimates and quotes;
• Learn more about the requested work;
• Provide handyman, repair, renovation, installation, or maintenance services;
• Communicate about scheduling, materials, costs, changes, delays, or project updates;
• Process invoices, deposits, payments, refunds, and warranties;
• Follow up on outstanding quotes or service requests;
• Request customer feedback or reviews;
• Maintain business, accounting, tax, insurance, and service records;
• Protect against fraud, misuse, security threats, or unlawful activity;
• Improve our website, services, and customer experience; and
• Send marketing or promotional messages where permitted by law.

We will not use personal information for an unrelated purpose without obtaining additional consent where required.

4. Automated Text Messages and Emails

CMB Handyman Services may use automated systems to send text messages and emails relating to:

• Quote requests;
• Missed calls;
• Appointment scheduling;
• Appointment confirmations and reminders;
• Requests for additional project information;
• Quote follow-ups;
• Project updates;
• Invoices or payment reminders;
• Service and warranty follow-ups;
• Review requests; and
• Related services or promotions where consent has been provided.

Submitting a quote form or contacting us allows us to respond to your request and communicate with you about the requested service.

Marketing or promotional text messages and emails will only be sent where permitted by Canadian law. Consent may be provided through an unchecked consent box, written agreement, verbal consent that we document, or another clear action showing agreement.

Message frequency may vary. Standard message and data rates charged by your mobile provider may apply.

5. Opting Out of Messages

You may withdraw your consent to optional text or email communications at any time.

To stop text messages, reply:

STOP

To request assistance by text, reply:

HELP

To stop marketing emails, use the unsubscribe link included in the email or contact us directly.

We will honour valid unsubscribe requests as quickly as possible and within the period required by Canadian law. We may keep limited information about your opt-out request so that we do not accidentally send you future marketing messages.

Even after opting out of marketing, we may still contact you when reasonably necessary regarding an active quote, scheduled appointment, ongoing project, invoice, warranty request, safety concern, or another service you requested.

CASL requires commercial electronic messages to identify the sender, provide contact information, and include a working unsubscribe method. Unsubscribe requests must be processed without delay and no later than 10 business days.

6. Property Photos and Project Information

Customers may provide photos, videos, plans, measurements, or other information to help us understand and complete requested work.

We may also take reasonable photos of a project to:

• Prepare a quote;
• Document existing conditions;
• Plan or complete the work;
• Track project progress;
• Confirm completed work;
• Handle warranty or insurance matters; or
• Resolve a customer concern.

We will not intentionally publish identifiable photos of your property for advertising, social media, or portfolio purposes without your permission.

Where practical, we will avoid displaying addresses, licence plates, people, personal documents, alarm information, access codes, or other sensitive details.

7. Sharing Personal Information

We may share limited personal information with employees, subcontractors, tradespeople, suppliers, or service providers when reasonably necessary to prepare a quote, schedule work, order materials, complete a project, process payment, or operate our business.

Service providers may include companies that provide:

• Website hosting;
• Quote forms;
• Customer-management software;
• Telephone and text-message services;
• Email delivery;
• Appointment scheduling;
• Data storage;
• Payment processing;
• Accounting services; or
• Technical support.

These providers are only permitted to use information as necessary to provide their services or as otherwise allowed by law.

We may also disclose information when required by law, court order, tax authority, insurance provider, law-enforcement agency, or other government authority.

CMB Handyman Services does not sell or rent customer names, phone numbers, email addresses, messaging consent, or other personal information to unrelated third parties for their own marketing.

8. Information Stored Outside Canada

Some website, communication, payment, customer-management, or cloud-service providers may store or process information outside Saskatchewan or Canada, including in the United States.

When information is processed in another country, it may be subject to that country’s laws and may be accessible to courts, government agencies, or law-enforcement authorities in that country.

We take reasonable steps to use reputable service providers and protect information under our control.

9. Information Security

We use reasonable physical, electronic, and administrative safeguards to protect personal information against loss, theft, misuse, unauthorized access, disclosure, copying, or alteration.

These safeguards may include password-protected accounts, access controls, secure software, device security, data backups, and limiting access to people who require the information for business purposes.

No website, email system, text-message service, or electronic storage system can be guaranteed to be completely secure. Customers should not send passwords, complete payment-card numbers, alarm codes, government identification, or other highly sensitive information through ordinary text messages or email.

PIPEDA requires businesses to use safeguards appropriate to the sensitivity of the information they hold.

10. Retention of Information

We keep personal information only for as long as reasonably necessary to:

• Provide requested services;
• Manage customer relationships;
• Maintain project and warranty records;
• Complete accounting and tax obligations;
• Handle insurance or legal matters;
• Collect outstanding payments;
• Maintain proof of messaging consent; and
• Honour unsubscribe requests.

When information is no longer reasonably required, it may be securely deleted, destroyed, or anonymized.

11. Privacy Breaches

If personal information is lost, accessed, or disclosed without authorization, we will investigate and take reasonable steps to contain the issue.

Where a breach creates a real risk of significant harm, we will notify affected individuals and report the breach to the appropriate privacy authority as required by law. PIPEDA’s breach requirements apply to both large and small businesses.

12. Accessing or Correcting Your Information

You may contact us to:

• Ask what personal information we hold about you;
• Request access to your information;
• Correct inaccurate information;
• Withdraw consent where permitted; or
• Ask questions about how your information is handled.

We may need to verify your identity before providing access or making changes. Access may be limited where disclosure would reveal another person’s information or where the law permits or requires us to refuse access.

13. Cookies and External Links

Our website may use cookies or similar technologies to operate forms, measure website traffic, maintain security, and improve website performance.

You may disable cookies through your browser, although doing so may prevent certain website features from working correctly.

Our website may contain links to third-party websites such as payment processors, review platforms, maps, scheduling tools, or social-media pages. Those websites have their own privacy practices, and CMB Handyman Services is not responsible for how they handle information submitted directly to them.

14. Changes to This Policy

We may update this Privacy Policy when our services, website, communication systems, service providers, or legal obligations change.

The most recent version will be posted on our website with the updated effective date.

15. Contact Us

For privacy questions, access requests, corrections, or complaints, contact: